Lead application delivery capability across a broad portfolio of digital services supporting volunteers, staff, and public audiences. The role includes building and leading teams, shaping requirements and priorities, strengthening product ownership practices, aligning stakeholders, and helping services evolve over time.

• Build and lead application capability: Established and led a team focused on delivering and improving digital services across web and mobile platforms.

• Support broader service direction: Contribute to delivery priorities, requirements, and change planning across a varied applications portfolio.

• Strengthen stakeholder alignment: Work with product owners, technical teams, and business stakeholders to align priorities, manage expectations, and support effective decision-making.

• Guide service improvement: Help shape solutions, evaluate options and risks, and support changes that improve service quality and long-term value.

• Support issue resolution and delivery confidence: Act as an escalation point for issues, helping maintain momentum and confidence across stakeholders.

• Manage competing priorities: Oversee the applications change pipeline, balancing value, risk, compliance, resource constraints, and organisational need.

• Promote better ways of working: Embed agile practices, encourage continuous improvement, and strengthen delivery quality across the team and wider function.

• Ensure value for money: Monitor internal and supplier spend to support effective use of budget and external capability.

Owned the ongoing effectiveness and improvement of a core volunteer platform, working across users, stakeholders, suppliers, and internal teams to shape priorities, improve service quality, and support better outcomes. The role combined platform ownership with stakeholder engagement, service improvement, issue resolution, and practical decision-making across a live operational service.

• Owned platform effectiveness and improvement: Led the ongoing evolution of a key volunteer platform, helping ensure it remained effective, reliable, and aligned to organisational needs.

• Worked closely with users and stakeholders: Gathered feedback, understood pain points, and helped shape priorities based on real operational need.

• Supported issue resolution and service confidence: Managed issue and defect resolution across the platform, helping communicate clearly, prioritise effectively, and maintain stakeholder confidence.

• Guided change and prioritisation: Helped translate business and user needs into practical platform improvements and service changes.

• Strengthened stakeholder and supplier relationships: Built effective relationships with internal teams, stakeholders, and vendors to support delivery and long-term platform quality.

• Brought platform insight into wider discussions: Acted as a trusted expert on the platform, contributing knowledge and practical advice to broader organisational conversations.

• Improved consistency and governance: Ensured platform decisions and changes aligned with standards, controls, and good practice.

Led digital and technology improvements with a focus on reducing cost, improving service effectiveness, and strengthening data quality and end-user experience across stakeholder-led projects.

• Led digital and technology improvements that reduced cost and improved service effectiveness.

• Prioritised data quality and end-user experience across stakeholder-led projects.

• Scoped and managed multi-channel initiatives using agile delivery approaches.

• Acted as a consultant to business colleagues on digital opportunities and transformation priorities.

• Improved access to data and supported better organisational reporting and insight.

As an IT Support specialist, my role involves providing technical support for internal and external applications, which includes email, office applications, and third-party software. I am responsible for maintaining and managing user accounts and access permissions, including Google Workspace, Microsoft Azure Active Directory and other directory services. I also monitor and maintain IT equipment, such as printers, scanners, and network devices.

• Providing technical support for internal and external applications, including email, office applications, and third-party software.

• Maintaining and managing user accounts and access permissions, including Active Directory and other directory services.

• Monitoring and maintaining IT equipment, such as printers, scanners, and network devices.

• Providing phone, email and ticket support via our Helpdesk

• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.

• Comply with Swissport Standard Operating Procedures (SOP’s.)

• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software.

• Progressed from 2nd Assistant, 1st Assistant then onto Business Manager for McDonalds.

• Ensuring effective operation of a £3.5M restaurant.

• Developing and implementing a Mystery Shopper mobile app for analysing visits.

• Responsible for all aspects of secure communication using various UHF/VHF/Fibre and Satellite equipment.

• Early promotion to Detachment Commander responsible for other soldier’s role and task assignment.

• Responsible for assigning, maintaining and servicing of all communications equipment.