Lead a multidisciplinary applications and digital technology function supporting operational, volunteer and public-facing services central to the RNLI's lifesaving mission. Responsible for engineering direction, people leadership, portfolio delivery, application resilience, supplier performance and long-term capability development across software development, integration, application platforms, quality assurance, M365 and digital platforms.

• Lead senior application developers and integration engineers directly, with quality assurance capability led through a Platform Lead, alongside application platform owners, M365 specialists and digital platform teams.

• Established a modern engineering baseline across an application estate where security controls, monitoring and automated delivery were not consistently in place, introducing CI/CD, DevSecOps, security scanning, observability, release governance and clearer service ownership.

• Provide strategic leadership for critical applications used by thousands of operational and volunteer users, together with high-volume public digital services supporting fundraising, engagement and the organisation's mission.

• Modernised team structures, roles, technical frameworks and ways of working to improve capability, collaboration, delivery throughput, customer feedback and end-to-end service insight.

• Build high-performing teams through recruitment, coaching, mentoring, succession planning, objective setting and decisive management of conflict, conduct and underperformance.

• Own annual workforce and resource planning across permanent colleagues, specialist capabilities, delivery priorities and external partners.

• Deliver substantial recurring savings through platform rationalisation, licensing optimisation, cloud cost management, supplier challenge and commercial renegotiation, while protecting service continuity and strategic outcomes.

• Advise directors and senior stakeholders on investment, risk, delivery options, technical strategy and organisational priorities, translating complex technology decisions into clear business choices.

• Strengthen portfolio governance through prioritisation, delivery planning, accessibility, privacy, application security, operational monitoring, risk management and evidence-led continuous improvement.

Held technical and service ownership for the RNLI's volunteer management platform, supporting a large and diverse volunteer community. Led roadmap development, platform governance, supplier engagement, data quality, change management and service improvement across a business-critical SaaS environment.

• Owned the platform roadmap and prioritised change against user needs, organisational outcomes, risk, data quality and service performance.

• Led relationships with internal stakeholders, volunteers, vendors and technical teams, creating a clear route from feedback and operational insight to prioritised delivery.

• Governed configuration and application change across the full lifecycle, assessing upstream and downstream impacts and protecting the user experience.

• Improved data quality and platform accessibility through close collaboration with data owners, analysts, governance specialists and operational teams.

• Embedded privacy and retention principles throughout the data lifecycle, including access, processing, retention and secure destruction.

• Acted as the platform subject matter expert, providing advice, knowledge transfer and technical challenge across the wider organisation.

• Led incident, defect and problem resolution, coordinating investigation, prioritisation, communications and recovery activity.

• Promoted into the Applications Development Manager role to lead a broader multidisciplinary technology function.

Led technology strategy, operations and digital transformation for a distributed organisation, working with stakeholders and technology partners across the UK, Canada and New Zealand. Accountable for technology investment, suppliers, cyber and operational risk, cloud architecture, service delivery and the development of digital capability.

• Advised the leadership team and the board on technology strategy, investment, risk, digital maturity and transformation priorities.

• Held accountability for technology expenditure and supplier performance, delivering recurring savings through modernisation, contract review and more effective use of cloud and software services.

• Designed and implemented a multi-cloud architecture across Microsoft Azure and Amazon Web Services, improving access to data, reporting and analytics.

• Led large cross-functional and multi-channel initiatives using agile delivery practices, balancing user experience, data quality, cost, risk and stakeholder outcomes.

• Developed the organisational technology risk register and implemented controls and mitigation plans aligned with board risk appetite.

• Improved identity, endpoint and information security through cloud governance, mobile device management, access controls and clearer operational processes.

• Built strong relationships across marketing, social media, data, operations, suppliers and international stakeholders to deliver shared outcomes.

• Identified and delivered opportunities for system integration, process improvement, automation and data quality enhancement.

Provided end-to-end technical support for internal teams and external users across business applications, identity services, collaboration platforms, devices and network equipment. Progressed rapidly by improving support processes, strengthening administration and identifying wider opportunities for technology-led change.

• Delivered phone, email and ticket-based support across business applications, productivity services, hardware and third-party systems.

• Administered user identities, access permissions and collaboration services across Microsoft and Google environments.

• Maintained devices, printers, scanners and network equipment while coordinating suppliers and issue resolution.

• Improved support knowledge, repeatable processes and user communications to increase service consistency.

• Identified recurring issues and improvement opportunities that informed the organisation's wider technology roadmap.

Worked in a highly regulated, safety-critical airport environment, coordinating aircraft turnaround activity and supporting passengers while maintaining compliance with airline, airport, security and operational requirements.

• Coordinated time-critical operational activity across airline, ground handling and airport teams.

• Maintained compliance with UK, Irish and European aviation legislation, carrier requirements and airport security procedures.

• Worked accurately under pressure, balancing safety, customer experience, punctuality and operational priorities.

• Operated specialist systems and equipment including air bridges, scanners and airline-specific software.

Progressed through successive management roles to Business Manager, leading a large, high-volume operation with responsibility for people, customer experience, performance, compliance and commercial results.

• Led and developed a sizeable operational team through clear objectives, coaching, performance management and succession planning.

• Held responsibility for day-to-day commercial performance, service standards, workforce planning, safety and regulatory compliance.

• Improved customer experience and operational results through structured performance insight and consistent management routines.

• Designed and implemented a mobile application to analyse mystery shopper visits and turn customer feedback into actionable improvement.

Delivered and led secure communications capability in demanding operational environments, progressing to Corporal and Detachment Commander with responsibility for people, equipment, task delivery and technical readiness.

• Led soldiers and allocated roles, priorities and operational tasks as a Detachment Commander.

• Installed, operated and maintained secure communications across VHF, UHF, fibre and satellite technologies.

• Maintained accountability for specialist communications equipment, technical readiness and serviceability.

• Worked calmly under pressure in environments where security, reliability, discipline and clear communication were essential.

• Developed the leadership, resilience and decision-making foundations that continue to shape my approach to technology management.